Privacy Policy

Effective Date: December 2025

Metro Marvel Cleaners (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

Information We Collect

We may collect the following types of information:

Personal Information

When you book a service, contact us, or use our website, you may provide:

Full name
Phone number
Email address
Service address
Billing and payment details (processed securely by third-party providers)
Appointment details and service preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and similar tracking technologies.

How We Use Your Information

We use your information to:

Schedule and provide cleaning services
Process payments and send confirmations
Communicate about appointments, changes, or questions
Improve our website and services
Respond to customer inquiries
Comply with legal obligations

We do not sell or rent your personal information to third parties.

Payments & Third-Party Services

Payments made through our website are processed securely by third-party payment providers (such as, Stripe, PayPal, or similar services). We do not store or have direct access to your full payment information.

Cookies & Tracking Technologies

Our website may use cookies to:

Improve functionality and performance
Analyze website traffic
Enhance user experience

You may disable cookies through your browser settings, though some features of the website may not function properly.

How We Protect Your Information

We take reasonable measures to protect your personal information, including:

Secure website hosting
Encrypted payment processing
Limited access to customer information

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sharing of Information

We may share information only when necessary:

With service providers assisting in operations (booking, payments, communication)
To comply with legal requirements or law enforcement requests
To protect our rights, property, or safety

We do not share customer information for marketing purposes outside our business.

Customer Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your information
Opt out of non-essential communications

To make a request, please contact us using the information below.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

Metro Marvel Cleaners
New York City
718-772-5266 | 718-722-0211
metromarvelcleaners@gmail.com